{"id":17765,"date":"2019-08-29T12:16:40","date_gmt":"2019-08-29T06:46:40","guid":{"rendered":"https:\/\/zerodollartips.com\/?p=17765"},"modified":"2023-08-11T18:19:49","modified_gmt":"2023-08-11T12:49:49","slug":"netflix-app-not-working-windows-10","status":"publish","type":"post","link":"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/","title":{"rendered":"How to Fix Netflix App Not Working on Windows 10 Computers"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-family: georgia, palatino, serif;\"><em>&#8220;I wanted to watch Peaky Blinders, but the Netflix app not working on my Windows 10 laptop. No sound, no playback, only a black screen is appearing with an annoying Netflix system configuration error message. How should I fix this? Any leads will be highly appreciated. I am at my wit&#8217;s end. Please help!&#8221;<\/em><\/span><\/p>\n<p style=\"text-align: justify;\">Are you feeling extremely disappointed because your Windows 10 <strong>Netflix app not working<\/strong> properly?<\/p>\n<p style=\"text-align: justify;\">Or <strong>Netflix not loading<\/strong> correctly or <strong>Netflix showing black screen<\/strong> with a system configuration problem message?<\/p>\n<p style=\"text-align: justify;\">Can you relate to these circumstances? Well, it&#8217;s quite an awful situation for all those avid Netflix users. The adamant black screen is enough to drive us crazy while watching our favorite series on Windows 10 PC. Though the latest OS has a handful of features to captivate you, a fair proportion of bugs lead you to face such issues.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17798\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working.png\" alt=\"netflix app not working\" width=\"656\" height=\"620\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working.png 656w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-159x150.png 159w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-300x284.png 300w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/p>\n<p style=\"text-align: justify;\">In recent times, the Windows 10 Netflix app not working error has become a headache for many of us. So, what we should do if <strong>Windows 10 Netflix app crashes on startup<\/strong> or if it appears with Netflix system configuration error? How to continue with your streaming browser or app?<\/p>\n<p style=\"text-align: justify;\">Well, don&#8217;t worry too much! We&#8217;ve got your back. No matter whether Netflix not loading properly, Netflix app crashes on startup, or <strong>Netflix app showing a black screen<\/strong> with an error message &#8220;<span style=\"font-family: georgia, palatino, serif; color: #000000;\"><em>Whoops, something went wrong&#8230;System Configuration Problem&#8230;with a specific Netflix error code: W8156-C0262500<\/em><\/span>&#8220;, we will help you in getting rid of these Windows 10 Netflix app issues altogether.<\/p>\n<p style=\"text-align: justify;\">But before going through all the solutions, let&#8217;s learn about the possible causes for the Netflix app not working on Windows 10 laptop or desktop computers.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like to know: <a href=\"https:\/\/zerodollartips.com\/netflix-error-code-u7353-windows-10\/\" target=\"_blank\" rel=\"noopener\">How to Fix Netflix Error Code U7353 in Windows 10<\/a><\/strong><\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Netflix_App_Not_Working_on_Windows_10_Causes\" title=\"Netflix App Not Working on Windows 10 [Causes]\">Netflix App Not Working on Windows 10 [Causes]<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#How_to_Fix_Netflix_App_Not_Working_on_Windows_10\" title=\"How to Fix Netflix App Not Working on Windows 10\">How to Fix Netflix App Not Working on Windows 10<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_1_Check_for_Windows_10_Updates\" title=\"Method 1: Check for Windows 10 Updates\">Method 1: Check for Windows 10 Updates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_2_Allow_Netflix_App_to_Use_the_High-performance_GPU\" title=\"Method 2: Allow Netflix App to Use the High-performance GPU\">Method 2: Allow Netflix App to Use the High-performance GPU<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_3_Delete_the_msprhds_Files\" title=\"Method 3: Delete the mspr.hds Files\">Method 3: Delete the mspr.hds Files<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_4_Update_Graphics_Drivers\" title=\"Method 4: Update Graphics Drivers\">Method 4: Update Graphics Drivers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_5_Change_DNS_Server_and_Flush_DNS_Cache\" title=\"Method 5: Change DNS Server and Flush DNS Cache\">Method 5: Change DNS Server and Flush DNS Cache<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Method_6_Reset_Windows_10_Netflix_App\" title=\"Method 6: Reset Windows 10 Netflix App\">Method 6: Reset Windows 10 Netflix App<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/zerodollartips.com\/netflix-app-not-working-windows-10\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Netflix_App_Not_Working_on_Windows_10_Causes\"><\/span>Netflix App Not Working on Windows 10 [Causes]<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">Windows 10 Netflix app not working issue can gravitate to several reasons and some of the most understandable causes are:<\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Wrong network configuration<\/li>\n<li style=\"text-align: justify;\">Compatibility issue with the device drivers<\/li>\n<li style=\"text-align: justify;\">The corrupted files of the Netflix app<\/li>\n<li style=\"text-align: justify;\">Windows media element is preventing playback<\/li>\n<li style=\"text-align: justify;\">Windows Store app cache<\/li>\n<li style=\"text-align: justify;\">Missing necessary system update<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Since now you know the possible causes of why <strong>Windows 10 Netflix app not working<\/strong> properly, so let&#8217;s know the solutions now. Try out each method one by one until the Netflix app crashes on startup or Netflix showing black screen error doesn&#8217;t get resolved.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like to check out: <a href=\"https:\/\/zerodollartips.com\/free-vpn-for-netflix\/\" target=\"_blank\" rel=\"noopener\">Top 10 Best Free VPN for Netflix (Free and Paid)<\/a><\/strong><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"How_to_Fix_Netflix_App_Not_Working_on_Windows_10\"><\/span>How to Fix Netflix App Not Working on Windows 10<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">Here we have presented six very basics but extremely effective troubleshooting steps which will help you in solving the Netflix app not working properly and <strong>Netflix not loading<\/strong> on laptop Windows 10 issue completely.<\/p>\n<p style=\"text-align: justify;\">Go through the below-mentioned solutions to know it all. Here&#8217;s how to fix Netflix not working on Windows 10 laptop or desktop computers:<\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_1_Check_for_Windows_10_Updates\"><\/span><span style=\"color: #39b54a;\">Method 1:<\/span> Check for Windows 10 Updates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">As we have mentioned above that Windows updates can be the cause behind the Windows 10 Netflix app crashes on startup or not loading properly. So before doing anything, you should install all the important updates.<\/p>\n<p style=\"text-align: justify;\">Follow these steps and learn <a href=\"https:\/\/zerodollartips.com\/check-for-updates-windows-10\/\" target=\"_blank\" rel=\"noopener\"><strong>how to check for updates in Windows 10<\/strong><\/a> in order to get rid of the Netflix app not working problem:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> First of all, click on the <strong>Start<\/strong> button and then select the <strong>Settings<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> Now from the <strong>Windows Settings<\/strong>, select <strong>Update &amp; security<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> On <span style=\"color: #000000;\">Update &amp; security<\/span> window, select <strong>Windows Update<\/strong> from the left menu and then click on <strong>Check for updates<\/strong> button to check for the available updates.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13162\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2017\/10\/check-for-updates-windows-10.png\" alt=\"check for updates windows 10\" width=\"656\" height=\"497\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2017\/10\/check-for-updates-windows-10.png 656w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2017\/10\/check-for-updates-windows-10-150x114.png 150w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2017\/10\/check-for-updates-windows-10-300x227.png 300w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (4):<\/strong> Just after the click, Windows will start <strong>checking for updates<\/strong> which are available for your Windows 10 computer.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (5):<\/strong> If any updates are found during the scan, they will get downloaded and installed automatically.<\/p>\n<p style=\"text-align: justify;\">Once all the latest updates are downloaded and installed successfully, the Windows 10 Netflix app issue should be resolved. And if checking for updates in Windows 10 doesn&#8217;t help you in fixing the problem then move towards the next method.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like: <a href=\"https:\/\/zerodollartips.com\/netflix-error-code-m7121-1331-p7\/\" target=\"_blank\" rel=\"noopener\">How to Fix Netflix Error Code M7121-1331-P7 in Windows 10<\/a><\/strong><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_2_Allow_Netflix_App_to_Use_the_High-performance_GPU\"><\/span><span style=\"color: #39b54a;\">Method 2:<\/span> Allow Netflix App to Use the High-performance GPU<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">If you haven&#8217;t yet permitted the Netflix app to use the maximum GPU resources on Windows 10 for optimum performance, you are more likely to be hit by this annoying error. Follow the steps below to allow Netflix app to use the high-performance GPU or Graphics card:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> At first, click on the <strong>Start<\/strong> button and then select the <strong>Settings<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> Now from the <span style=\"color: #000000;\">Windows Settings<\/span>, click on the <strong><span style=\"color: #000000;\">System<\/span>\u00a0<\/strong>and then\u00a0<strong><span style=\"color: #000000;\">Display<\/span><\/strong>.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> On the <strong><span style=\"color: #000000;\">Display<\/span><\/strong> section, scroll down and click on the <strong>Graphics Settings<\/strong> link.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17802\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-loading.png\" alt=\"netflix not loading\" width=\"655\" height=\"408\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-loading.png 655w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-loading-200x125.png 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-loading-300x187.png 300w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (4):<\/strong> Now on the <span style=\"color: #000000;\">Graphics settings<\/span> window, select <strong>Universal App<\/strong> and <strong>Netflix <\/strong>app from the <strong>Choose an app to set preference<\/strong> drop-down menu and then click on the <strong>Add<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17803\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-working-on-laptop.png\" alt=\"netflix not working on laptop\" width=\"654\" height=\"482\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-working-on-laptop.png 654w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-working-on-laptop-200x147.png 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-not-working-on-laptop-300x221.png 300w\" sizes=\"(max-width: 654px) 100vw, 654px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (5):<\/strong> Here you can see the Netflix App&#8217;s GPU settings as <span style=\"color: #000000;\">System default<\/span>, simply click on the <strong>Options<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17806\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-not-working.png\" alt=\"windows 10 netflix app not working\" width=\"655\" height=\"327\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-not-working.png 655w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-not-working-200x100.png 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-not-working-300x150.png 300w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (6):<\/strong> Finally, <span style=\"color: #000000;\">Set graphics preference<\/span> as &#8220;<strong>High performance<\/strong>&#8221; and then click on the <strong>Save<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17801\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-on-windows-10.png\" alt=\"netflix app not working on windows 10\" width=\"655\" height=\"501\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-on-windows-10.png 655w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-on-windows-10-196x150.png 196w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-app-not-working-on-windows-10-300x229.png 300w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<p style=\"text-align: justify;\">Now, the Netflix app will start using the high-performance GPU resources from your computer. Check and see if the problem gets fixed or not. Still the Netflix Windows 10 app not working? Not to worry! Try the other fixes we have for you.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like to learn: <a href=\"https:\/\/zerodollartips.com\/delete-continue-watching-netflix\/\" target=\"_blank\" rel=\"noopener\">How to Delete Continue Watching on Netflix<\/a><\/strong><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_3_Delete_the_msprhds_Files\"><\/span><span style=\"color: #39b54a;\">Method 3:<\/span> Delete the mspr.hds Files<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">Be it Netflix, Amazon Prime Video, or Hotstar all these video streaming platforms are protected through the <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/en.wikipedia.org\/wiki\/Digital_rights_management\" target=\"_blank\" rel=\"noopener\">digital rights management (DRM)<\/a><\/span>. The Netflix App uses Microsoft PlayReady utility to stream the <a href=\"https:\/\/zerodollartips.com\/remove-drm-protection-noteburner-m4v-converter-plus\/\" target=\"_blank\" rel=\"noopener\"><strong>DRM contents<\/strong><\/a> on your Windows 10 system. Therefore, an issue with these files can make you face the issues like Netflix app not opening or Netflix app crashes on startup, etc.<\/p>\n<p style=\"text-align: justify;\">In this case, the easiest way to resolve the Windows 10 Netflix app not working accurately problem is to delete the <strong>mspr.hds files<\/strong>. When you delete this file, your system will recreate the same at the time of rebooting. So, it will have a fresh set of mspr.hds files and any malfunctioned file causing the error will not be there.<\/p>\n<p style=\"text-align: justify;\">Follow these steps and learn how to delete mspr.hds files in Windows 10 operating system:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> First of all, open <strong>File Explorer<\/strong> on your Windows 10 computer.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> Now, go to the drive containing the system file. Usually, it is the <strong>C: Drive <\/strong>for most of the Windows users.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> In the File Explorer search box located on the top-right corner, type <strong>mspr.hds<\/strong> and then hit <strong>Enter<\/strong> key.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (4):<\/strong> Once the search is completed, select all the mspr.hds files and then right-click on them and then select the <strong>Delete<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17805\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-crashes-on-startup.png\" alt=\"windows 10 netflix app crashes on startup\" width=\"651\" height=\"590\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-crashes-on-startup.png 651w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-crashes-on-startup-166x150.png 166w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/windows-10-netflix-app-crashes-on-startup-300x272.png 300w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (5):<\/strong> Once all the mspr.hds files are deleted from your system, simply <strong>restart<\/strong> your computer.<\/p>\n<p style=\"text-align: justify;\">After the system reboot, a new set of mspr.hds files will be automatically created on your PC. Now launch the Netflix app to check whether this has resolved your issue.<\/p>\n<p style=\"text-align: justify;\">There is a high chance, the Netflix app not working on laptop Windows 10 issue will get resolved after deleting the mspr.hds files. And in case, if you are still facing the problem, try implementing other resolutions we have explained below.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>Do you know? <a href=\"https:\/\/zerodollartips.com\/change-netflix-password\/\" target=\"_blank\" rel=\"noopener\">How to Change Netflix Password on Computer and Mobile Phones<\/a><\/strong><\/div>\n<div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_4_Update_Graphics_Drivers\"><\/span><span style=\"color: #39b54a;\">Method 4:<\/span> Update Graphics Drivers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">The graphics card driver of your computer is also quite important for the proper functioning of your display. Sometimes, outdated graphics card, audio, and other display drivers create nuisance in streaming videos on your computer. So, you should regularly check and update drivers whenever needed. You can easily <strong>update graphics card driver<\/strong>\u00a0using the Device Manager.<\/p>\n<p style=\"text-align: justify;\">In order to overcome the Netflix app not working or Netflix showing black screen issue, follow these steps and update the graphics card driver in Windows 10 PC:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> At first, right-click on the <strong>Start<\/strong> button and then select <strong>Device Manager<\/strong> from the power user menu.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> On the <span style=\"color: #000000;\">Device Manager<\/span> window, expand the <strong>Display adapters<\/strong> devices.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> Now, right-click on your <strong><span style=\"color: #000000;\">Graphics Card driver<\/span><\/strong> and then select <strong>Update driver<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17744\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/12\/generic-PnP-monitor-problem.png\" alt=\"generic PnP monitor problem\" width=\"653\" height=\"346\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/12\/generic-PnP-monitor-problem.png 653w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/12\/generic-PnP-monitor-problem-200x106.png 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/12\/generic-PnP-monitor-problem-300x159.png 300w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (4):<\/strong> Next, select the <strong>Search automatically for updated driver software<\/strong> option.<\/p>\n<p style=\"text-align: justify;\">Doing so will automatically download and install the latest graphics card driver on your Windows 10 computer. And if the <strong>Netflix app black screen<\/strong> with sound and Netflix app crashes on startup problem was happening due to the outdated or faulty Graphics Card driver then the issue will get solved.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like to know: <a href=\"https:\/\/zerodollartips.com\/netflix-vs-amazon-prime-video\/\" target=\"_blank\" rel=\"noopener\">What Does Amazon Prime Have That Netflix Doesn\u2019t?<\/a><\/strong><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_5_Change_DNS_Server_and_Flush_DNS_Cache\"><\/span><span style=\"color: #39b54a;\">Method 5:<\/span> Change DNS Server and Flush DNS Cache<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">Undoubtedly, inaccurate Network configuration and DNS cache might be responsible for Your Windows 10 Netflix app not working properly and showing a black screen abruptly.<\/p>\n<p style=\"text-align: justify;\">For many users, <a href=\"https:\/\/zerodollartips.com\/change-dns-server-windows-mac-android\/\" target=\"_blank\" rel=\"noopener\"><strong>changing the DNS server address<\/strong><\/a> has successfully resolved the Netflix system configuration problem and then streaming process went smooth. If you also want a quick fix then you should consider changing your DNS server addresses and flushing your DNS cache.<\/p>\n<p style=\"text-align: justify;\">Follow these steps and learn how to change DNS server and flush DNS cache in Windows 10:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> First of all, press <strong>Windows + R<\/strong> keys together and then type <strong>ncpa.cpl<\/strong> in the Run dialog box and then hit <strong>Enter<\/strong> key.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> Now right-click on your <strong>network connection<\/strong> and then select the <strong>Properties<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> On the <span style=\"color: #000000;\">Properties<\/span> dialog box, double-click on the <strong>Internet Protocol Version 4 (TCP\/IPv4)<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (4):<\/strong> Now on the <span style=\"color: #000000;\">Internet Protocol Version 4 (TCP\/IPv4) Properties<\/span> dialog box, select &#8220;<strong>Use the following DNS server addresses<\/strong>&#8221; option and then type the following:<\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\"><strong>Preferred DNS server: <span style=\"color: #000000;\">8.8.8.8<\/span><\/strong><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\"><strong>Alternate DNS Server: <span style=\"color: #000000;\">8.8.4.4<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17797\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/use-the-following-dns-server-addresses-windows-10.png\" alt=\"use the following dns server addresses windows 10\" width=\"400\" height=\"455\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/use-the-following-dns-server-addresses-windows-10.png 400w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/use-the-following-dns-server-addresses-windows-10-132x150.png 132w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/use-the-following-dns-server-addresses-windows-10-264x300.png 264w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (5):<\/strong> Finally, check the &#8220;<strong>Validate settings upon exit<\/strong>&#8221; box and then click on the <strong>OK<\/strong> button to save the changes.<\/p>\n<p style=\"text-align: justify;\">Thus, you can easily change DNS server in Windows 10 operating system. Once you have changed the DNS server on your PC, now follow these steps in order to flush your DNS cache:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (6):<\/strong> Right-click on the <strong>Start<\/strong> button and then select the <strong>Command Prompt (Admin)<\/strong> option from the power user menu.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (7):<\/strong> Once the <a href=\"https:\/\/zerodollartips.com\/run-command-prompt-administrator-windows-10-8-7\/\" target=\"_blank\" rel=\"noopener\"><strong>command prompt with administrator privileges<\/strong><\/a> is opened, type the following command and then hit Enter key:<\/p>\n<pre style=\"text-align: justify;\"><strong>ipconfig \/flushdns<\/strong><\/pre>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17796\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/flush-dns-cache.jpg\" alt=\"flush dns cache\" width=\"654\" height=\"287\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/flush-dns-cache.jpg 654w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/flush-dns-cache-200x88.jpg 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/flush-dns-cache-300x132.jpg 300w\" sizes=\"(max-width: 654px) 100vw, 654px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (8):<\/strong> After executing the command successfully, close the <span style=\"color: #000000;\">Command Prompt<\/span> window and then <strong>restart<\/strong> your computer.<\/p>\n<p style=\"text-align: justify;\">Now check if changing DNS server and flushing DNS cache has resolved the Netflix not working on laptop or Netflix app not opening correctly problem in Windows 10 system.<\/p>\n<div style=\"background-color: #eee; padding: 15px 15px 15px 15px; margin: 2px 2px 15px 0px; border-left: 10px solid #39B54A;\" align=\"justify\"><strong>You might also like: <a href=\"https:\/\/zerodollartips.com\/widevine-content-decryption-module\/\" target=\"_blank\" rel=\"noopener\">How to Fix Widevine Content Decryption Module Chrome Error<\/a><\/strong><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Method_6_Reset_Windows_10_Netflix_App\"><\/span><span style=\"color: #39b54a;\">Method 6:<\/span> Reset Windows 10 Netflix App<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">If the Netflix system configuration problem is bothering you too much and any of the above-explained solutions didn\u2019t work for you then resetting the Netflix app to its default setup on your system can easily fix the issue. Follow these steps in order to reset the Netflix App on Windows 10 PC:<\/p>\n<p style=\"text-align: justify;\"><strong>Step (1):<\/strong> At first, press <strong>Windows + I<\/strong> keys together to open Windows <strong>Settings<\/strong>.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (2):<\/strong> On the <span style=\"color: #000000;\">Windows Settings<\/span>, click on the <strong>Apps<\/strong> &gt; <strong>Apps &amp; Features<\/strong> option.<\/p>\n<p style=\"text-align: justify;\"><strong>Step (3):<\/strong> Scroll down to <strong><span style=\"color: #000000;\">Apps &amp; features<\/span><\/strong> section and then search for the <strong>Netflix<\/strong> app.<\/p>\n<p><strong>Step (4):<\/strong> From the search result, select the <strong>Netflix<\/strong> app and then click on the <strong>Advanced options<\/strong> link.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17804\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-showing-black-screen.png\" alt=\"netflix showing black screen\" width=\"653\" height=\"521\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-showing-black-screen.png 653w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-showing-black-screen-188x150.png 188w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/netflix-showing-black-screen-300x239.png 300w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Step (5):<\/strong> Now scroll down to the <strong>Reset<\/strong> section and then click on the <strong>Reset<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-17807\" src=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/how-to-fix-netflix-app-not-working-on-windows-10.png\" alt=\"how to fix netflix app not working on windows 10\" width=\"653\" height=\"454\" title=\"\" srcset=\"https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/how-to-fix-netflix-app-not-working-on-windows-10.png 653w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/how-to-fix-netflix-app-not-working-on-windows-10-200x139.png 200w, https:\/\/zerodollartips.com\/wp-content\/uploads\/2019\/11\/how-to-fix-netflix-app-not-working-on-windows-10-300x209.png 300w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/p>\n<p style=\"text-align: justify;\">After the reset, Windows 10 Netflix app not loading or Netflix not working properly issue should be resolved. And if resetting the Netflix app to its default setup didn\u2019t fix the problem, uninstall the Netflix App and then restart your computer.<\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">So there are some of the most effective solutions which you can follow in order to fix the <strong>Netflix app not working on Windows 10<\/strong> laptop and desktop computers.\u00a0In our case, deleting the mspr.hds files fixed the issue. Feel free to let us know which Netflix app not working Windows 10 fixes are most suitable for you.<\/p>\n<p style=\"text-align: justify;\">If you got any queries while performing these troubleshooting steps then let us know via the comment section below. We will help you instantly.\u00a0Till then, Happy Netflix Streaming!<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #39b54a;\"><strong>You may also be interested in checking out:<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/torrent-search-engine\/\" target=\"_blank\" rel=\"noopener\">Top 12 Best Torrent Search Engines that Still Works 100%<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/headphones-not-working-windows-10\/\" target=\"_blank\" rel=\"noopener\">How to Fix Headphones Not Working on Windows 10 Laptops<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/ffxiv-unable-to-download-patch-files\/\" target=\"_blank\" rel=\"noopener\">How to Fix FFXIV Unable to Download Patch Files in Windows 10<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/generic-pnp-monitor-windows-10\/\" target=\"_blank\" rel=\"noopener\">How to Fix Generic PnP Monitor Problem in Windows 10<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/cannot-move-icons-right-side-screen-windows-10\/\" target=\"_blank\" rel=\"noopener\">How to Fix Cannot Move Icons to the Right Side of the Screen in Windows 10<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/mouse-scroll-wheel-not-working-chrome\/\" target=\"_blank\" rel=\"noopener\">How to Fix Google Chrome Scrolling Not Working in Windows 10<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/windows-10-screensaver-not-working\/\" target=\"_blank\" rel=\"noopener\">How to Fix Windows 10 Screensaver Not Working [Solved]<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/wifi-keeps-disconnecting-reconnecting\/\" target=\"_blank\" rel=\"noopener\">How to Fix WiFi Keeps Disconnecting and Reconnecting in Windows 10<\/a><\/li>\n<li style=\"text-align: justify;\"><a href=\"https:\/\/zerodollartips.com\/digital-tv-tuner-device-registration-application\/\" target=\"_blank\" rel=\"noopener\">How to Remove Digital TV Tuner Device Registration Application<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;I wanted to watch Peaky Blinders, but the Netflix app not working on my Windows 10 laptop. No sound, no playback, only a black screen is appearing with<\/p>\n","protected":false},"author":6,"featured_media":17795,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,47],"tags":[153,150,224,156],"_links":{"self":[{"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/posts\/17765"}],"collection":[{"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/comments?post=17765"}],"version-history":[{"count":18,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/posts\/17765\/revisions"}],"predecessor-version":[{"id":25010,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/posts\/17765\/revisions\/25010"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/media\/17795"}],"wp:attachment":[{"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/media?parent=17765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/categories?post=17765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zerodollartips.com\/wp-json\/wp\/v2\/tags?post=17765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}