What is Amazon Courtesy Credit Balance and How to Get it?

This article aims to show you what is Amazon Courtesy Credit and how to get Amazon Courtesy Credit balance in your Amazon account during the checkout process.

If you have been a long time user of Amazon shopping site, you may have come across Amazon Courtesy Credit balance which is an account-specific credit that gets applied to your account once a while and you would certainly be curious about it.

Who doesn’t like free money? But we surely need to know the source of it right and that would raise a question – What is Amazon courtesy credit?

amazon courtesy credit
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So in this guide, we will be answering a few of the questions you may have about the courtesy credit on Amazon. We will try to help you understand what is Amazon courtesy credit? how to get Amazon courtesy credit? And how to check Amazon courtesy credit balance. Thus, without further ado let’s get started.

What is Amazon Courtesy Credit?

Amazon Courtesy Credit is a discretionary mechanism used by the e-commerce giant Amazon. It can be issued to an account as a response to poor service by the company, any sort of complaint resolution, as a thank you etc.

Sometime, you may receive an email notification informing you about the courtesy credit in your Amazon account. However, in some cases, it just gets added to your account with no prior intimation at all.

Amazon courtesy credit is different than an Amazon Gift Card or Amazon Promotional balance. Hence the courtesy credit and the gift card or promotional credit may not combine and apply to the same order but in some cases, they do work in tandem.

Some users received Courtesy Credit balance to make up for a late delivery while some others got it for delays that occurred during placing an order or maybe as a way to pacify the customer’s disappointment.

To put things simply, Amazon courtesy credit is given out as part of promotions that are run by the E-tailer or as an apology to aggrieved customers. Whom to give this credit is completely at Amazon’s internal policies and discretions.

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How to Get Amazon Courtesy Credit Balance

As mentioned earlier Amazon courtesy credit is a discretionary tool used by the company and hence it isn’t easily available to everyone. Moreover, if you ordered a product which is fulfilled and delivered by Amazon with Amazon next day delivery but you didn’t receive the product on time then you are most likely eligible to get Amazon courtesy credit balance.

If you order a product with gift wrapping and if it arrives without a wrap or you have a bad experience with the customer service team then you are also eligible for receiving the Courtesy Credit on Amazon however it is a specific rule as to when the Amazon courtesy credit is supposed to be given out and it completely depends on the agent you get assigned or to the one who is handling your query.

Usually, it varies from $1 to $50 courtesy credit. But in most cases, a $5 or $10 or $20 Amazon courtesy credit is applied to a customers account if their delivery is way past the due date and depending on the severity of the delay a courtesy credit is given out.

what is amazon courtesy credit

I hope the above explanation helped you in getting the answer to your questions – What is Amazon courtesy credit balance and how to get it? Now let’s take a look at some frequently asked questions related to the courtesy credit on Amazon.

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Amazon Courtesy Credit Frequently Asked Questions:

We have already taken a look at what Amazon courtesy credit is and how to get courtesy credit on Amazon and now here are some FAQs that will help you know everything you need to know about Amazon courtesy credit balance:

What Can I Use Amazon Courtesy Credit On?

Amazon courtesy credit for mostly any product on Amazon, some products which are sold and fulfilled by third parties may not be eligible to use Amazon courtesy credit on. Any product sold and fulfilled by Amazon should be eligible for courtesy credit.

How to Check My Amazon Courtesy Credit Balance?

You can check it in your account or under the promotional balance tab. Courtesy credit is not visible sometimes but gets applied automatically while checkout. Some people are also able to check it from this page but since I didn’t have any I found a blank error page.

Does Amazon Courtesy Credit Expire?

Technically the Courtesy Credit Shouldn’t expire however in some cases, it has expired. It is best to use the Amazon courtesy credit at the earliest and if not then at least within 1 year of getting it.

Is the Amazon Gift Card and Amazon Courtesy Credit Balance Same?

No, both of them are different however they act pretty much the same way and give you a discount on the final price. You can’t exchange Amazon courtesy credit for an Amazon Gift card or Amazon promotional balance though.

What’s the Difference between Amazon Courtesy Credit and Amazon Promotional Credit?

Amazon Promotional credit is applicable only on certain products that are part of the ongoing promotion whereas the Amazon courtesy credit can be applied to any product that is sold and fulfilled by Amazon including digital products like Kindle ebooks and Music.

Can I Use both Amazon Gift Card and Amazon Courtesy Credit for the Same Product?

In some cases, Yes. If the product is sold and fulfilled by Amazon then you can apply both the Amazon courtesy credit and the Amazon gift card for the same product.


We hope this Amazon customer help guide helped you in learning everything you need to know about courtesy credit on Amazon. If you still have any questions or suggestions regarding Amazon courtesy credit balance, Amazon promotional credit, or Amazon gift card then feel free to leave us a comment below and we shall help you out.

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